Howd &Ludorf, LLC Associate Peter J. Carpentier recently won a judgment aftertrial for PayPal in a suit brought by an unsatisfied customer. In Zeppa v. PayPal, the Plaintiff claimedthat he purchased merchandise from China and it was not as represented, or aneffectively similar item. He sought to invoke PayPalís guarantee ofsatisfaction and sought a refund. Attorney Carpentier presented to the Court thePayPal user agreement, which gives PayPal the right to seek a third partyconfirmation that the subject merchandise was in fact not what was ordered or asubstantially similar item. PayPal had asked for this confirmationbut Zeppo did not provide it, choosing only to argue that it was obvious thatthe product he received was not similar to the product ordered. The Courtentered judgment for PayPal and closed the case.